Privacy Policy

Last Updated: October 1, 2025

1. Introduction

Welcome to QUEENDOM MMM (“QUEENDOM MMM,” “we,” “us,” or “our”). We are committed to protecting the privacy of our customers and website users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.myqueendom.co.za, purchase our products, or otherwise interact with our services.

QUEENDOM MMM is located at Cnr Juta St & Harrison St, Johannesburg, Gauteng, 2017, South Africa. Our contact email is queendomcloset@myqueendom.co.za and our contact number is +27(0) 71 676 0069.

This Privacy Policy has been created in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other relevant South African laws.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the data practices described in this policy, you should not use our website or services.

2. What Information We Collect

We may collect personal information from you in a variety of ways, including:

2.1. Information You Provide Directly to Us:

• Personal Identification Information: Name, surname, date of birth (if collected for age verification or promotions).
• Contact Information: Email address, phone number, physical address (for billing and shipping).
• Account Information: Username, password, and other registration information if you create an account.
• Payment Information: Credit/debit card details, banking information (processed through secure third-party payment gateways; we typically do not store full payment card details on our servers).
• Order Information: Details of products you purchase, order history, sizing preferences.
• Communications: Information you provide when you contact us with inquiries, feedback, or for customer support.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2. Information We Collect Automatically:

• Log and Usage Data: When you access our website, our servers may automatically record information, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates and times of your visits.
• Cookies and Similar Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your Browse activities, preferences, and to enhance your user experience. Please see our “Cookie Policy” section (Section 7) for more details.
• Device Information: Information about the device you use to access our website, such as device type, model, and unique device identifiers.
• Location Information: We may collect approximate location data based on your IP address. With your explicit consent, we may collect more precise location data.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1. To Provide and Manage Our Services:

• To process and fulfill your orders, including shipping and delivery.
• To manage your account and provide customer support.
• To process payments securely.
• To communicate with you about your orders, account, or any inquiries.

3.2. To Improve Our Website and Services:

• To understand how users interact with our website and to improve its design, functionality, and user experience.
• To develop new products and services.
• For analytics and market research purposes.

3.3. For Marketing and Promotional Purposes:

• With your consent, to send you emails or other communications about new products, special offers, promotions, and other news we think you might find interesting. You can opt-out of these communications at any time (see Section 8).
• To personalize your shopping experience and recommend products.

3.4. For Legal and Security Purposes:

• To comply with applicable laws, regulations, and legal processes (e.g., responding to subpoenas or court orders).
• To protect the rights, property, or safety of QUEENDOM MMM, our customers, or others.
• To prevent and detect fraud, security breaches, and other potentially prohibited or illegal activities.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes without your explicit consent. We may share your information with the following categories of third parties for the purposes described in this Privacy Policy:

4.1. Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

• Payment processors: Yoco.
• Shipping and delivery companies: The Courier Guy, Paxi(PEP) and Postnet.
• Website hosting and e-commerce platform providers 
• Analytics providers (e.g., Google Analytics ) These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to protect your information.

4.2. Legal Obligations and Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation or government request.
• Protect and defend the rights or property of QUEENDOM MMM.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

4.3. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, alteration, and disclosure. These measures include:

• Secure Sockets Layer (SSL) technology to encrypt sensitive information (like credit card details) during transmission.
• Restricting access to personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regularly reviewing our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information. These rights include:

6.1. Right to Access: You have the right to request access to the personal information we hold about you.

6.2. Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.

6.3. Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain conditions (e.g., if the information is no longer necessary for the purpose for which it was collected).

6.4. Right to Object to Processing: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.

6.5. Right to Restrict Processing: You have the right to request the restriction of processing of your personal information under certain circumstances.

6.6. Right to Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, where applicable.

6.7. Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

6.8. Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe that your rights under POPIA have been infringed. The Information Regulator can be contacted at:

• Website: https://inforegulator.org.za/
• Email: complaints.IR@justice.gov.za (or check their website for the most current contact details)

To exercise any of these rights, please contact us at queendomcloset@myqueendom.co.za. We will respond to your request in accordance with POPIA timelines and requirements. We may need to verify your identity before processing your request.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and for marketing purposes.

• What are Cookies? Cookies are small text files that are stored on your computer or mobile device when you visit a website.
• How We Use Cookies:
  
  • Essential Cookies: Necessary for the website to function properly (e.g., to remember items in your shopping cart).
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
  • Functionality Cookies: Allow the website to remember choices you make (e.g., language preferences) and provide enhanced features.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
• Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, if you choose to disable cookies, some parts of our website may not function properly. For more information on how to manage cookies, please refer to your browser’s help documentation.

8. Marketing Communications and Opt-Out

We will only send you direct marketing communications (e.g., newsletters, promotional emails) if you have given us your explicit consent to do so. You have the right to opt-out of receiving these communications at any time by:

• Clicking the “unsubscribe” link in any marketing email you receive from us.
• Contacting us directly at queendomcloset@myqueendom.co.za.

Please note that even if you opt-out of marketing communications, we may still send you non-promotional communications, such as those related to your account, orders, or our ongoing business relations.

9. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children’s Privacy

Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your province, or country where the data protection laws may differ from those in your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal information, to South Africa and process it there.

If we transfer your personal information to a third country or international organisation, we will ensure that appropriate safeguards are in place in accordance with POPIA, such as an adequate level of protection in the recipient country or binding corporate rules or standard data protection clauses.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website or services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights under POPIA, please contact us:

QUEENDOM MMM Attn: Privacy Compliance Officer Cnr Juta St & Harrison St, Johannesburg, Gauteng, 2017 South Africa Email: queendomcloset@myqueendom.co.za Phone: +27(0) 71 676 0069